{"id":12494,"date":"2025-05-25T11:24:53","date_gmt":"2025-05-25T10:24:53","guid":{"rendered":"https:\/\/www.qticket.com\/?post_type=blog&p=12494"},"modified":"2025-09-30T14:56:52","modified_gmt":"2025-09-30T13:56:52","slug":"kad-pacients-vienkarsi-pazud-kapec-notiek-ghosting-un-ka-vinus-atgut","status":"publish","type":"blog","link":"https:\/\/www.qticket.lv\/lv\/blogs\/kad-pacients-vienkarsi-pazud-kapec-notiek-ghosting-un-ka-vinus-atgut\/","title":{"rendered":"Kad pacients vienk\u0101r\u0161i paz\u016bd: K\u0101p\u0113c notiek “ghosting” un k\u0101 vi\u0146us atg\u016bt"},"content":{"rendered":"

Ir plkst. 9:45 no r\u012bta, bet tavs pacients, kuram bija j\u0101ierodas plkst. 9:30 v\u0113l nav ieradies. Nav zvana. Nav zi\u0146as. Vienk\u0101r\u0161i \u2013 pazudis.<\/span><\/p>\n

Paz\u012bstama situ\u0101cija?<\/span><\/p>\n

Ja tev k\u0101dreiz ir n\u0101cies gaid\u012bt pacientu, kur\u0161 vienk\u0101r\u0161i neierodas, tu esi sask\u0101ries ar t\u0101 saukto <\/span>ghosting<\/b> \u2013 terminu, ko esam aizguvu\u0161i no iepaz\u012b\u0161an\u0101s jomas, un kas noz\u012bm\u0113 <\/span>klusu, p\u0113k\u0161\u0146u komunik\u0101cijas p\u0101rr\u0101vumu bez paskaidrojumiem<\/b>. Arvien bie\u017e\u0101k tas notiek ar\u012b medic\u012bn\u0101 – pacienti pierakst\u0101s uz viz\u012bti\u2026 un vienk\u0101r\u0161i neierodas.<\/span><\/p>\n

Un, glu\u017ei k\u0101 attiec\u012bb\u0101s, ar\u012b medic\u012bn\u0101 \u0161\u0101da uzved\u012bba ir ne tikai kaitino\u0161a \u2013 t\u0101 ir d\u0101rga un trauc\u0113 visai sist\u0113mai.<\/span><\/p>\n

\ud83d\udc94 K\u0101p\u0113c pacienti “ghosto” \u0101rstus?<\/b><\/h3>\n

L\u012bdz\u012bgi k\u0101 slikts pirmais randi\u0146\u0161, ar\u012b neiera\u0161an\u0101s uz viz\u012bti bie\u017ei vien notiek \u0161\u0101du iemeslu d\u0113\u013c:<\/span><\/p>\n

    \n
  • Aizm\u0101r\u0161\u012bba.<\/b> Nav bijis atg\u0101din\u0101jums, dz\u012bves steiga p\u0101r\u0146\u0113ma vad\u012bbu.<\/span><\/li>\n
  • Bailes vai kauns.<\/b> Da\u017eiem pacientiem trauksme, noliegums vai iepriek\u0161\u0113ja negat\u012bva pieredze liek izvair\u012bties no pal\u012bdz\u012bbas.<\/span><\/li>\n
  • Gr\u016bti p\u0101rcelt viz\u012bti.<\/b> Ja to nevar izdar\u012bt \u0101tri un \u0113rti, pacienti izv\u0113las vienk\u0101r\u0161i neierasties.<\/span><\/li>\n
  • Nav izveidojies kontakts ar kl\u012bniku.<\/b> Ja vide \u0161\u0137iet auksta un bezpersoniska, rodas atsve\u0161in\u0101t\u012bba.<\/span><\/li>\n
  • \u0160\u0137ita, ka nav t\u0101 v\u0113rts.<\/b> Ilgas rindas, sasteigtas konsult\u0101cijas un neskaidri ieguvumi var mudin\u0101t atlikt vai pavisam atcelt viz\u012bti.<\/span><\/li>\n<\/ul>\n

    \ud83e\udde0 Ghostings rada vair\u0101k nek\u0101 tikai tuk\u0161u grafiku<\/b><\/h3>\n

    Katrs neiera\u0161an\u0101s gad\u012bjums:<\/span><\/p>\n

      \n
    • samazina ie\u0146\u0113mumus,<\/span><\/li>\n
    • iznieko person\u0101la laiku,<\/span><\/li>\n
    • pagarina rindas citiem pacientiem,<\/span><\/li>\n
    • samazina efektivit\u0101ti,<\/span><\/li>\n
    • un v\u0113l \u013caun\u0101k – tas var k\u013c\u016bt par ieradumu.<\/span><\/li>\n<\/ul>\n

      \ud83d\udca1 K\u0101 ar Qticket var samazin\u0101t “ghosting”<\/b><\/h3>\n

      Qticket<\/b> nav tikai pierakstu sist\u0113ma – t\u0101 pal\u012bdz veidot attiec\u012bbas ar pacientiem, kas ir b\u016btiski, lai vi\u0146i atgrieztos.<\/span><\/h3>\n

      \u2705 <\/span>1. Atg\u0101din\u0101jumi, kurus tie\u0161\u0101m pamana<\/b>
      \n<\/b>Autom\u0101tiski pazi\u0146ojumi pa SMS, e-pastu vai lietotn\u0113 – glu\u017ei k\u0101 draudz\u012bgs “Vai m\u0113s v\u0113l tiekamies?” pirms tik\u0161an\u0101s.<\/span><\/p>\n

      \ud83d\udd01 <\/span>2. Vienk\u0101r\u0161a p\u0101rcel\u0161ana = maz\u0101k “ghosting”<\/b>
      \n<\/b>P\u0101rcelt vai atcelt viz\u012bti da\u017eu klik\u0161\u0137u att\u0101lum\u0101 – bez zvaniem, gaid\u012b\u0161anas un vainas saj\u016btas.<\/span><\/p>\n

      \ud83d\udd0d <\/span>3. Prognoz\u0113\u0161ana: laic\u012bgi paman\u012bt riska pacientus<\/b>
      \n<\/b>Qticket analiz\u0113 iepriek\u0161\u0113jo uzved\u012bbu, lai br\u012bdin\u0101tu par pacientiem ar tendenci neierasties. Tas \u013cauj r\u012bkoties laic\u012bgi, pied\u0101v\u0101jot alternat\u012bvus laikus, papildu atg\u0101din\u0101jumus vai elast\u012bbu.<\/span><\/p>\n

      \ud83c\udfaf <\/span>4. Gaid\u012bt\u0101ju saraksts, kas \u0101tri aizpilda tuk\u0161umu<\/b>
      \n<\/b>Ja k\u0101ds tom\u0113r paz\u016bd, Qticket autom\u0101tiski pied\u0101v\u0101 br\u012bvo laiku citiem, lai nerastos d\u012bkst\u0101ve.<\/span><\/p>\n

      \u2764\ufe0f <\/span>5. Uztic\u012bba un p\u0101rskat\u0101m\u012bba<\/b>
      \n<\/b>Re\u0101llaika inform\u0101cija par rindu, iera\u0161an\u0101s statusu un vienm\u0113r\u012bga pieredze pacientam. Kad pacienti j\u016btas inform\u0113ti un nov\u0113rt\u0113ti, vi\u0146i ar\u012b ierodas.<\/span><\/p>\n

      \ud83d\udc4b Nosl\u0113gum\u0101: maz\u0101k pazu\u0161anas, vair\u0101k attiec\u012bbu<\/b><\/h3>\n

      Ghostings<\/b> nav j\u0101pie\u0146em k\u0101 norma. Ar <\/span>Qticket<\/b> tu p\u0101rvaldi ne tikai pierakstus, tu veido uzticamas attiec\u012bbas ar pacientiem.<\/span>
      \n<\/span>Un kad pacienti j\u016btas redz\u0113ti, sadzird\u0113ti un gaid\u012bti – vi\u0146i <\/span>nepaz\u016bd<\/b>.<\/span><\/p>\n

      Lai pacienti paliek – nevis paz\u016bd.<\/b>
      \n<\/b>Laiks atg\u016bt vi\u0146us ar Qticket.<\/span><\/p>\n



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